Experience
Senior IT Specialist
Feb 2026 – Present
Clio · Barcelona, Spain (EMEA)
- Okta administration, including Terraform-managed group membership and automated user sync tooling
- Cross-system integrations via Workato and Okta Workflows (Snipe-IT, Kolide, FreshService)
- Google Workspace and Slack administration; FreshService ITSM management
- Built internal automation tools for asset lookup, onboarding flows, and user lifecycle management
IT Workplace Engineer
Jul 2024 – Jan 2026
Printful · Barcelona, Spain
- Google Workspace Super-Admin — user lifecycle, OUs, context-aware access policies, audits & reports
- Automated cross-platform workflows with Google Apps Script (Atlassian, Slack, and more)
- Device deployment and management via JAMF & Intune; IT asset inventory
- Atlassian Org-Admin — JSM projects, workflows, SLAs, automations, Looker reports
- Slack Workspace Owner; office network management via Fortinet
- HelpDesk support to 500+ users in multiple languages across global offices
IT Support Engineer
Jul 2023 – Jun 2024
Thunes · Barcelona, Spain
- IT Operations and Support across all company locations and offices
- IAM management as Google Workspace Super-Admin — OUs and context-aware policies
- Led ITSM project and monitored ticket queues via Atlassian Jira
- HelpDesk support to 500+ users in multiple languages
- Managed onboardings & offboardings globally, including user training
- Deployed and supported MacOS and Windows laptops via JumpCloud
- IT procurement and asset management (Airtable); office network management (Fortinet)
- Slack Workspace Owner — user & channel management, app integrations
IT Support Specialist
Apr 2022 – May 2023
Paack · Barcelona, Spain
- Ticket queue monitoring with defined SLAs and priorities (Jira ITSM)
- IAM management using Microsoft Azure AD & Google Workspace
- Onboardings & offboardings across Europe, including asset logistics
- HelpDesk support to 400+ multilingual users
- Laptop deployment via Microsoft Intune and JAMF
- Slack administrator; IT asset management and maintenance
- Led Ricoh Printer Fleet project — robust secure printing across all warehouses
- Internal documentation management & improvement (Confluence)
IT Support Specialist
Nov 2019 – Mar 2022
Reprise · Barcelona, Spain
- Managed and monitored a printer fleet of 1,000+ devices
- Daily monitoring of consumable levels and device status; proactive actions to prevent downtime
- Remote troubleshooting and on-site repairs using Xerox technical documentation
- Used Xerox tools and platforms requiring internal training and certification
- Prevented escalations and saved costs through proactive remote support
Lead Dispatcher & Field Technician
Apr 2013 – Sep 2019
Emixer · Rosario, Argentina
Lead Dispatcher — 2013–2015
- Managed a team of 5 field technicians
- Control & procurement of spare parts, consumables, and tools
- Daily customer communication, remote support, quoting, and repair logistics
Field Technician — 2015–2019
- Remote and on-site printer support across Argentina, complying with tight SLAs
- Certified as Xerox Print Services Analyst in Chile (2017)
- Pre and post-sales support in collaboration with Sales department