Profile
Senior IT professional with 7+ years across systems engineering, identity, and endpoint operations in fast-paced, macOS-heavy environments. Deep hands-on work with Okta and Microsoft Entra ID, JAMF and Kandji MDM, SSO and SCIM provisioning, and Zero Trust device trust. I build scalable automation on Workato, Okta Workflows, and Python, and lead complex troubleshooting and audits from root cause through remediation. Fluent in Spanish and English.
Experience
Senior IT Specialist
Feb 2026 – Present (6 mos)
- Identity & Access Management across Okta (users, groups, group rules, Terraform-managed membership) and Microsoft Entra ID, with PIM-based just-in-time, least-privilege elevation
- macOS endpoint management at fleet scale via Kandji MDM (deployment, compliance, patch and lifecycle management); device trust and Zero Trust posture enforced through Kolide
- SSO and SCIM provisioning, identity lifecycle, and SaaS access governance across 30+ applications; asset lifecycle managed in Snipe-IT
- Scalable automation on Workato and Okta Workflows, plus a Python tooling and MCP stack and internal webapps for onboarding, asset reconciliation, and ticket-queue management
- FreshService ITSM administration and Google Workspace admin; drove 500+ configuration and process improvements with documentation and workflow redesign
- Root-cause investigations and audits: Okta offboarding forensics via syslog analysis, SCIM bridge remediation, and full device reconciliation across Snipe-IT, Kolide, and inventory
IT Workplace Engineer
Jul 2024 – Jan 2026 (1 yr 6 mos)
- Google Workspace Super-Admin · user lifecycle, OUs, context-aware access policies, audits & reports
- Automated cross-platform workflows and IT automation with Google Apps Script (Atlassian, Slack, and more)
- macOS and Windows endpoint management via JAMF & Intune; device deployment and IT asset inventory
- Atlassian Org-Admin · JSM projects, workflows, SLAs, automations, Looker reports
- Slack Workspace Owner; office network management via Fortinet
- HelpDesk support to 500+ users in multiple languages across global offices
IT Support Engineer
Jul 2023 – Jun 2024 (1 yr)
- IT Operations and Support across all company locations and offices
- IAM management as Google Workspace Super-Admin · OUs and context-aware policies
- Led ITSM project and monitored ticket queues via Atlassian Jira
- HelpDesk support to 500+ users in multiple languages
- Managed onboardings & offboardings globally, including user training
- Deployed and supported macOS and Windows laptops via JumpCloud
- IT procurement and asset management (Airtable); office network management (Fortinet)
- Slack Workspace Owner · user & channel management, app integrations
IT Support Specialist
Apr 2022 – May 2023 (1 yr 1 mo)
- Ticket queue monitoring with defined SLAs and priorities (Jira ITSM)
- IAM management using Microsoft Entra ID (Azure AD) & Google Workspace
- Onboardings & offboardings across Europe, including asset logistics
- HelpDesk support to 400+ multilingual users
- macOS and Windows laptop deployment via Microsoft Intune and JAMF
- Slack administrator; IT asset management and maintenance
- Led Ricoh Printer Fleet project · robust secure printing across all warehouses
- Internal documentation management & improvement (Confluence)
IT Support Specialist
Nov 2019 – Mar 2022 (2 yrs 4 mos)
- Managed and monitored a printer fleet of 1,000+ devices
- Daily monitoring of consumable levels and device status; proactive actions to prevent downtime
- Remote troubleshooting and on-site repairs using Xerox technical documentation
- Used Xerox tools and platforms requiring internal training and certification
- Prevented escalations and saved costs through proactive remote support
Lead Dispatcher & Field Technician
Apr 2013 – Sep 2019 (6 yrs 5 mos)
Lead Dispatcher · 2013–2015
- Managed a team of 5 field technicians
- Control & procurement of spare parts, consumables, and tools
- Daily customer communication, remote support, quoting, and repair logistics
Field Technician · 2015–2019
- Remote and on-site printer support across Argentina, complying with tight SLAs
- Certified as Xerox Print Services Analyst in Chile (2017)
- Pre and post-sales support in collaboration with Sales department